• Frequently Asked Questions (FAQs)

General

What are your hours?

Our emergency professionals are available 24/7/365 - whether it is the middle of the night or weekend or Thanksgiving Day or Christmas Day. We have professionals on call around the clock. Please call 770-368-1000 for any emergency, day or night.

Are you primarily focused on residential or business customers?

We serve both residential and commercial customers. The common link is "insurance work". No job is too small or too big. We have the in-house expertise to tackle any size work requiring certified professionals in any type of the emergencies and/or certified trade specialists in any of the trades needed for reconstruction.

What is your territory?

We are headquartered in Norcross, Georgia with a satellite office in Macon, Georgia. We support our customers anywhere in the States of Georgia, South Carolina, Tennessee, Alabama and North Carolina.

What do you specialize in?

We are a full-service emergency and restoration company. We deal with all types of emergencies at any hour of the day. Examples of services include: water extraction/water damage, fire and smoke damage, mold remediation, asbestos abatement, HVAC cleaning, crime scene and trauma clean up, healthcare-associated infection, structure and content cleaning, pack-outs and storage, dehumidification & odor neutralization, book and document drying, lead paint chips cleanup, chemical spills cleanup, active shooting cleanup, meth lab cleanup, hoarding & gross filth cleanup. In addition, we provide a full range of reconstruction and renovation services to bring your home or business back to its old glory - the end-to-end solution with a single neck to choke if something is not being done right.

Why should we use Parker Young Companies?

Solely focused on emergency and reconstruction business for the last 40 years; one of the largest emergency and restoration company in the southeast for one-stop shop; handle all your insurance claims directly with your insurers on your behalf; fast response and speedy restoration for minimal interruptions; extensive insurance coverage (bonded); certified professionals with background checks; extensive state-of-the-art equipment, and modular containment units; no job too small or too big; written warranty on workmanship with single-minded focus on delighting customers.

Can you work with my insurance company?

That is what we do, we work with your insurance company as your agent and fight for you. Through the use of an estimating program called Xactimate, we can secure and agree upon a price of repair with your insurance company. Using this program, we can prepare a thorough scope of repairs needed for your work and the only out of pocket cost you should expect is your insurance deductible. We are listed on many insurance company's vendor programs which means we have met their criteria and have experience working directly with their adjusters. Over the years, we have worked with practically all insurance companies and have developed good relationships with their adjusters by being fair to them and by making sure you are well represented. As we like to say, "The recovery should never be as painful as the loss."